Introduction

Welcome to babyislandeg.com website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

Terms and Conditions of Use

Use of the Site

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

User Submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

By completing an order or signing up, you agree to receive a) emails associated with finalizing your order, which may contain relevant offers from third parties, and b) emails asking you to review babyisland and your purchase and c) promotional emails, SMS and push notifications from babyisland  . You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email Customer Service email address by country.

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of answer following such a demand will automatically cause the cancellation of the order within 2 days.

We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Trademarks and Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Egyptian copyright laws and international conventions. All rights are reserved.

Arbitration

Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Cairo Regional Centre for International Commercial Arbitration (CRCICA). The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Cairo. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Law No. 00000. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.

Applicable Law and Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in Egypt. Each party hereby agrees to submit to the jurisdiction of Egyptian courts and to waive any objections based upon venue.

babyisland is operated by babyisland Company, a company registered in Egypt.

Refund policy

In case of return and the payment method was cash on delivery, the customer is eligible for cash refund within 10 days and after the 10 days if the customer was unreachable for 10 days the money will be refund via voucher and the customer can’t request to take it in cash anymore 

- Orders usually takes from 1 - 6 days within Cairo but it may take more time if the items are not available in stock.  Due to increasing demand on some products, we may get many orders  on the same items from different channels; website, social media, etc, sometimes the requested item become out of stock, and in this case we offer our customers alternative product or immediate refund of the paid amount.

- Orders outside Cairo may take longer time.

- We issue refunds for orders within 14 days of the original purchase date and the product must be in its original condition packed as received. If we noticed that the returning product is not covered in its original undamaged packing or the product was used or harmed or broken or incorrectly used, the product will be rejected and returned back to the customer.

- In case the 14 days were passed, we will not be able to return the product. We recommend to contact the responsible company of the guarantee if there was guarantee.

-If requested from our delivering representative to open the product box or assemble the product, in this case returning the product will only be through our representative in the same time because the product was out of the box and treated as used product.

- In case of finding manufacturing defects, kindly contact us with 72 hours of receiving the product to provide us with the situation, defects type, and pictures or videos showing the defects. 

- Pools, inflatables, hair brushes, puzzles, pumps, clothes, accessories and any other hygienic products cannot be exchanged or refunded after opening the box.

- Refund will be made in the form of  i. Vodafone Cash from 3 -5 working days ii. Bank Deposit 4 - 6 working days.

- If you decide to cancel your order, please note that this will be done before the order is shipped or delivered to the shipping company, in such case only bank incurred fees will be deducted from the amount paid.
 

- If you decide to cancel your order after it was delivered to shipping company or after it was shipped, please note that You'll be responsible for the cost of returning the products. 

Termination